Shipping policy

Shipping Policy

Processing Time

Orders are processed within 3–7 business days.

Estimated Transit Time

Estimated transit time is 7–15 business days after processing. This is an estimate, not a guaranteed delivery date. Destination, carrier operations, customs, and events outside the store's control may affect timing.

Order Tracking

When tracking is available, tracking information is sent using the contact details associated with the order. Tracking activity may take time to appear after a shipment is prepared.

Delays

Carrier, customs, weather, seasonal-volume, and other external delays may affect delivery. Contact us if an order has not arrived within the estimated timeframe.

Incorrect Shipping Addresses

Customers are responsible for providing an accurate and complete shipping address. Contact us as soon as possible if an address needs correction. An address change may not be available after processing or fulfillment has begun.

Customs and Import Duties

International orders may be subject to customs procedures, import duties, taxes, or fees imposed at the destination. Any applicable amount is determined by local requirements and information presented for the order.

Third-Party Fulfillment

Velouri LLC uses third-party fulfillment providers to process and ship orders. Depending on the items ordered and the providers handling them, items in the same order may ship separately and arrive at different times.

Lost or Delayed Packages

If tracking shows an unusual delay or a package appears lost, contact us with the order information. We will review the available shipment information and provide the applicable next steps. A carrier delay or investigation does not create a guaranteed delivery date.