Refund policy

Refund Policy

Return Window

Customers must submit a return request within 15 days of receiving the order.

Eligibility

A return request must be submitted within the return window and approved before an item is mailed. Eligibility is reviewed using the order details, the reason for the request, the condition of the item, and any item-specific limitations disclosed at the time of sale.

Damaged or Incorrect Items

If an item arrives damaged or is not the item ordered, contact us with the order information and a description of the issue. We will review the request and provide the applicable return or resolution instructions.

Non-Returnable Items

Items identified as non-returnable at the time of sale, and items that cannot lawfully or safely be returned, are not eligible for return. Any item-specific restriction is considered during the return review.

How to Request a Return

Email support@bleakora.com with the order information, the item to be returned, and the reason for the request. Returns are handled by mail. Do not mail an item before the request is approved.

Return Authorization

An approved request will receive return instructions and authorization before the item is sent. A return mailed without approval or outside the provided instructions may not be accepted.

Free Return Shipping and Prepaid Label

Return shipping is free to the customer for an approved return. Bleakora provides a prepaid return shipping label, so the customer's return shipping cost is $0.

Return Destination

The correct return destination is supplied with the approved return instructions and prepaid label. The public business address listed below is not automatically the return address. Do not send a return to that address unless the approved instructions specifically direct you to do so.

Restocking Fee

The restocking fee is $0.

Inspection and Refunds

The returned item is inspected after it is received. An approved refund is issued to the original payment method after the returned item is received and reviewed. We process an approved refund within 3 days after the returned item is received and reviewed. The payment provider may require additional time to post the credit.

Order Cancellations

To request a cancellation, contact us as soon as possible. A cancellation is available only while the order can still be stopped. If the order can no longer be cancelled, the return process may apply after delivery.