Privacy policy

Privacy Policy

This Privacy Policy describes how Bleakora, operated by Velouri LLC and available at bleakora.com, handles personal information when customers visit the store, place an order, or contact us.

Information We Collect

Depending on how a customer uses the store, information may include contact and delivery details, order and payment-related information, messages sent to us, and technical information associated with browsing and using the store.

How Information Is Used

Information may be used to operate the store, process and fulfill orders, provide customer support, maintain security, comply with applicable obligations, and communicate about an order or customer request.

Shopify and Store Service Providers

The store is hosted on Shopify. Shopify and service providers supporting store operations may process information when providing hosting, payment, order processing, fulfillment, delivery, security, analytics, or customer-support services.

Order Processing

Information provided during checkout may be used to process payment, fulfill and deliver an order, provide order updates, handle returns or refunds, and respond to order-related questions.

Communications

Customer contact information may be used to respond to inquiries and provide transactional communications related to orders, service, or account activity. Other communications are sent only where permitted and subject to available customer choices.

Cookies and Similar Technologies

Shopify and store service providers may use cookies or similar technologies to operate store features, remember preferences, support security, measure performance, and understand store usage. Browser controls may allow customers to manage cookies.

Sharing and Service Providers

Information may be shared with Shopify and service providers as needed to operate the store, process transactions, fulfill orders, provide support, protect the store, or comply with applicable requirements.

Data Retention

Information is retained for as long as reasonably needed for the purposes described in this policy, including order administration, customer support, security, recordkeeping, and applicable legal obligations.

Customer Privacy Rights

Depending on location and applicable law, customers may have rights relating to access, correction, deletion, restriction, objection, or portability of personal information. Requests can be submitted using the contact details below.